Personal information collected
When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about your use of this Site as well as information about you from the emails sent to you. Finally, we may collect information about your property and the type of property you wish to rent.
Information collection and use
Your information will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. In general, we use the information we collect about you to:
- help our agents and landlords provide more personalised services to you
- provide information services to relevant third parties
- improve the features and services we offer
- to support our own marketing and promotion efforts.
Where you have consented, we might also use your information to email you with details about any other products or services which we offer which may be of interest to you.
The following features, by their nature, require and make use of personally identifiable information.
The information that you complete on the ‘contact estate agent’ or ‘contact landlord’ forms on this Site is recorded by us and is sent to the agent or landlord that you wish to contact. This helps them provide you with a more personalised service. We may also send the agent or landlord details of your last search to help them find property that matches your requirements more closely.
Registering with us for Property Email Alerts Service
If you register with us and use the ‘Email Alerts’ feature to receive notification when new properties matching your criteria are added to this Site, we record the settings you use and which properties have been sent to you. We do not make any information about any property that has been sent to you available to our member agents, landlords or third parties. If you are signed in when you send an email to an estate agent or landlord, we may use your settings to help the estate agent or landlord to provide more personalised services to you.
Access to, changing or removing the information we hold
Registered users of this Site can update their information, change settings or cancel their membership once signed in.
Cookies and tracking
Like many other websites, we use “cookies” to enable us to personalise your visits to this website, simplify the signing-in procedure, keep track of your preferences and to track the usage of this website. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser’s help screen or manual will tell you how to do this), but please note that this may reduce the functionality of this Site and other websites.
Like all websites, our servers automatically record ‘log files’ containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used that help us to monitor and improve the service. We cannot identify you from these log files.
We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. We will retain your information for a reasonable period or for as long as is required by law.
Changes to the policy
We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on this Site.